Terms of service

1. The service

A Talent Ecosystem is a map of the talent relevant to one critical role or capability, in one location, calibrated to your organisation. We build it after a calibration call with you, keep it up to date while your subscription runs, and show it to you through the talent.ai platform, together with the talent signals — leadership changes, restructures, redundancies, acquisitions and other events — that affect it.

Organisation-wide and Enterprise services are provided under a separate written agreement, which takes precedence over these terms where the two differ.

2. Delivery

talent.ai is delivered online. Nothing is shipped. After you subscribe we arrange a calibration call, build your Talent Ecosystem from what we learn on it and from the role description you send us, and give you access through the platform. We will confirm the expected timing on the call.

3. Fees and payment

A Talent Ecosystem costs £495 a month, as shown on our pricing page, unless we have agreed a different price with you in writing. Prices exclude VAT, which is added where it applies.

Fees are billed monthly in advance, starting on the day you subscribe, and are taken by card or other method through our payment provider, Stripe. We never see or store your full card details.

If a payment fails, we will tell you and try again. If it is still outstanding 14 days after we have told you, we may suspend your access until it is paid.

4. Term, cancellation and refunds

• Cancellation window: you may cancel within 14 days of subscribing for a full refund of what you have paid.
• Initial term: after those 14 days, your subscription runs for the rest of a 6-month initial term, which starts on the day you subscribed.
• After the initial term: your subscription continues month to month until you cancel. A cancellation takes effect at the end of the monthly period you have already paid for.

To cancel, email support@talent.ai. The details, including how and when refunds are paid, are in our refund and cancellation policy, which forms part of these terms.

5. Your responsibilities

You agree to:

• give us accurate information, and keep the logins you are given secure and to the people in your organisation who need them
• use talent.ai only for your own organisation’s hiring and talent planning
• not resell, share or publish the service or its contents, and not copy, scrape or bulk-export them
• comply with data protection law, including the UK GDPR and the Data Protection Act 2018, when you use information from talent.ai — in particular when you contact anyone you have identified through it

6. The information in talent.ai

talent.ai is compiled from Iperium’s research and from publicly available professional information. We work to keep it accurate and up to date, but we do not guarantee that it is complete or error-free, and we do not guarantee any hiring outcome. Figures shown on our public website, including on the map, are illustrative.

7. Intellectual property

We own talent.ai, the platform and everything in it. While your subscription runs, we grant you a non-exclusive, non-transferable licence to use it for the purposes in section 5.

You keep ownership of what you send us, such as role descriptions, and you allow us to use it to provide the service to you.

8. Confidentiality

Each of us will keep confidential the other’s non-public business information, and use it only for the purposes of your subscription, unless the law requires it to be disclosed.

9. Personal data

How we handle personal data is set out in our privacy policy. Where we process personal data on your behalf, we will agree data processing terms with you; ask us at support@talent.ai.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss, and our total liability to you in any 12 months is limited to the fees you paid us in those 12 months.

11. Suspension and termination

Either of us may end your subscription by written notice if the other materially breaches these terms and does not put the breach right within 14 days of being asked to. When your subscription ends, your access ends with it, and fees already due remain payable.

12. Changes to these terms

We may update these terms. We will email you at least 30 days before a material change takes effect. If you continue to use talent.ai after that, the updated terms apply.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

14. Contact

Questions about these terms: support@talent.ai, or write to Iperium Ltd, 5 Merchant Square, London W2 1AY.